Refund and Damage Policy

Return Policy

If you’re not satisfied with an item that you purchased, you can initiate a return within 7 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.

To return an item, please email kimberlypottsartist@gmail.com, with the word RETURN in the subject line, for instructions. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). 

Please return shipment using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.

Refunds


If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you’ll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid  to have the item shipped to you. For items that were not damaged or defective, the return shipping costs will be deducted from the amount of the refund due to you.

Refunds will be issued to the original method of payment shortly after I receive and process the eligible item. If unable to refund the original method of payment, I will provide you with store credit for the amount of the refund due to you, which may be used for purchases on Joie-Gallery.com

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